Frequently asked questions

Is your coffee organic and fair trade?

We do not exclusively roast organic & fair trade coffees, but we do pick up varietals with those certifications when possible. Our primary focus is on showcasing varietals from smaller, lesser known farms. These smallholder farms often farm using organic practices, and by purchasing from them, we hope to shine a light on their operation.

Is your facility open to the public?

The interior of roastery is not open to the public, with the exception of occasional tastings. We do have a drive-thru that is open Tuesday-Friday from 10am-1pm for online orders. We currently offer bags of beans, gallons of cold brew, and 96 oz catering boxes of coffee at the window. Sorry no individual cups of coffee/espresso!

Are you a cafe? Can I get a cup of coffee at the drive-thru?

We are primarily a wholesale roasting operation and do not offer individual cups of coffee at the drive-thru window. We do offer gallons or cold brew, 96 oz hot coffee to go boxes, and bags of beans. Place your order in our webstore and choose the pickup day and time that fits your needs! For individual cups of coffee and espresso, please check out Lulu's Coffee + Bakehouse (Northside), Prufrock Coffee (Broad Ripple), Amberson Coffee & Grocer (Fletcher's Place), and Bovaconti (Fountain Square).

When will my coffee ship? (Shipping Policy)

We strive to ship out all orders within 1-2 business days of the order being placed. Orders are roasted and shipped Monday-Friday. Orders placed after 10am on Friday will be processed and shipped the following Monday. Orders can be shipped USPS Priority or Fedex. Orders will typically arrive within 3-5 business days, but please allow 7-10 days for USPS orders during the holidays.*
All orders will be shipped to the address given at checkout. Please make sure that this address is correct prior to completing your purchase. In the event the shipping address needs to be changed, please let us know within 24 hours of purchase to ensure order is delivered to correct address. * - Due to increased volume currently being experienced due to Covid-19, some orders may be subject to deliviery delays. Please allow a few extra days for your order to arrive after it ships.

Do you offer returns? (Return Policy)

We do not accept returns of beans. If you aren’t satisfied with coffee that you purchased, please let us know and we will do our best to make things right. We gladly accept returns and exchanges on non-perishable merchandise purchased in our online store. For returns/exchanges of such items, please contact us within 3 days of delivery. Returns must be received within 14 days of delivery to receive a full refund. Customer is responsible for all return shipping fees.

Can I cancel my order? (Cancellation Policy)

We strive to get orders filled as quickly as possible. For that reason, we cannot guarantee cancellation requests made over 24 hours after the initial purchase. Please let us know as soon as possible to guarantee a speedy cancellation and refund.

Where can I find your coffee locally?

We have a full list of our retail partners and cafes on our 'Find Us' page.

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©2020 by Circadian Coffee Company, LLC