Frequently asked questions
Is your coffee organic and fair trade?
We do not exclusively roast organic & fair trade coffees, but we do pick up varietals with those certifications when possible. Our primary focus is on showcasing varietals from smaller, lesser known farms. These smallholder farms often farm using organic practices, and by purchasing from them, we hope to shine a light on their operation.
Is your facility open to the public?
The interior of roastery is not open to the public, with the exception of occasional tastings. We do have a drive-thru that is open Tuesday-Friday from 10am-1pm for online orders. We currently offer bags of beans, gallons of cold brew, and 96 oz catering boxes of coffee at the window. Sorry no individual cups of coffee/espresso!
Are you a cafe? Can I get a cup of coffee at the drive-thru?
We are primarily a wholesale roasting operation and do not offer individual cups of coffee at the drive-thru window. We do offer gallons or cold brew, 96 oz hot coffee to go boxes, and bags of beans. Place your order in our webstore and choose the pickup day and time that fits your needs!
When will my coffee ship? (Shipping Policy)
All orders will be shipped to the address given at checkout. Please make sure that this address is correct prior to completing your purchase. In the event the shipping address needs to be changed, please let us know within 24 hours of purchase to ensure order is delivered to correct address.
Do you offer returns? (Return Policy)
Can I cancel my order? (Cancellation Policy)
We strive to get orders filled as quickly as possible. For that reason, we cannot guarantee cancellation requests made over 24 hours after the initial purchase. Please let us know as soon as possible to guarantee a speedy cancellation and refund.
Where can I find your coffee locally?
We have a full list of our retail partners and cafes on our 'Find Us' page.